DELIVERY CHARGES TO SINGAPORE ADDRESSES:
$3.90 FOR PURCHASES LESS THAN $50.
FREE SHIPPING FOR PURCHASES $50 AND ABOVE.
ALL OTHER SHIPPING RATES ARE CALCULATED AT CHECKOUT PAGE.
Please allow 2 to 3 working days for us to process and ship your order. After item has been shipped, there will be a transit time before the package reaches your destination. All transit times will be listed at check out page. For Singapore addresses, transit time is 1 to 2 working days.
If you would like to request for an urgent delivery, please email firstname.lastname@example.org, call or message +65 91061848. We will do our best to accommodate your request. There might be additional costs for urgent deliveries.
All our deliveries are shipped via courier. A tracking number for your shipment will be emailed to you after the courier has picked up the order. Please email us at email@example.com if you do not receive the tracking number in 2 working days.
CUSTOM TAX & DUTIES FOR DELIVERIES OUTSIDE OF SINGAPORE
For delivery to Malaysia addresses, customers are responsible for customs tax and duties incurred. Failure to pay for taxes and duties will result in abandonment of shipment. We are unable to accept returns or exchanges in such cases. We are not able to change or redirect orders once items have been dispatched.
Please email firstname.lastname@example.org, call or message +65 91061848 if you have any questions regarding shipping or your order.
ITEMS BOUGHT ON SALE ARE FINAL AND CANNOT BE EXCHANGED.
As for local pick ups, an email will be sent to you once it is ready. Please do check your email that was used to place the order. Please do note that we will take all reasonable and necessary precautions in protecting the privacy of all our customers. Hence, we will need to verify some information before releasing the goods to you. If you are collecting on someone's behalf, please do have the person who ordered the items write and sign a collection letter.
WHY DOES MY ORDER SAYS FULFILLED WHEN I HAVE NOT RECEIVED IT?
Once your order has been labelled as fulfilled, it means the order has been processed and awaiting courier pickup. It does necessarily mean that the shipment has been delivered to you. You will need to check the delivery status on our courier's website with the tracking number
Please allow 1 to 2 working days for the order to be processed and tracking number to be emailed to you. Please enter the correct email when you place an order. Otherwise, you would not be able to receive this tracking number.
Please email email@example.com, call or message +65 91061848 if you did not receive any tracking after 2 working days. We'd be happy to help you!