Terms & Conditions

By using and/or subsequently purchased from our website, you agree to the following terms and conditions. We reserve the right to change or update these terms. All revisions will be posted on this page. Users are advised to check this page regularly. In the event of a violation of these rules and regulations, we reserve the right to seek all remedies available by law.

Return Policy
We offer a 7 day return policy to our customers. Merchandise must be unused in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Any item that is received with tags attached must be returned with those tags intact. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually.

All returns will be refunded via store credits only. There will be no cash refunds. This amount will be less any shipping and delivery charges, which is non-refundable. Credit will be sent to your account once the return is accepted in the condition as stated above.

Customers are required to contact us at hello@thann.com.sg or call us at +65 8139 3881 during store hours to perform any returns or exchanges. There will additional delivery costs incurred if delivery of exchanged item/s are required. Customers are encouraged to perform returns at our office location to avoid additional delivery charges. Please visit our Contact Us page for the address.

If you wish to exchange a product from overseas, please email us at hello@thann.com.sg before sending the item back to us. Please do note that we might not be able to process any overseas returns or exchanges without prior notice. We will not be able to exchange for any damaged or loss incurred during the return shipment to us.


Exchange policy
Exchanges are subjected to availability. We are unable to guarantee the availability of merchandise. Once the returned merchandise has been received, the available replacement merchandise will be sent to you within 5 working days. Customers will be charged for any additional delivery costs incurred.

Incorrect/Defective Merchandise
In the event customers receive incorrect or defective merchandise, please contact us at  hello@thann.com.sg or call us at +65 6376-0268 and we will assist you with the return/exchange of the item.

Loss and damage
Merchandise are packed with care before they are delivered by a third party carrier. We are unable to guarantee for any loss and damage of merchandise during shipment.

Duties and taxes
Customers with shipments to overseas addresses will be responsible for any duties and taxes levied upon entry to the destination country. Failure to pay for the duties and taxes will result in abandonment of the shipment. We are unable to accept returns or exchanges in such cases.

All content of our web site is the property of THANN Official or our suppliers and is protected by Singapore and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with THANN Official. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

The trademarks, logos, service marks and trade names of THANN Official and our affiliates may not be used without our written permission.

Errors and inaccuracies
We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing, colour and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Colour Reproduction
The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate however, specifications may change.

Disclaimer of liability
We make no representations or warranties, express or implied, with respect to this web site. Its content, and the products, information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site.

Applicable law
By visiting our web site, you agree that the laws of Singapore will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.

Links to other sites
This website may contain links to web sites operated by other third parties. THANN Official does not endorse or assume any responsibility for these web sites. We have no control over, or responsibility for, their content, information or activities.

No confidentiality
Except for information necessary to place an order, any comments or other submissions sent to us will be deemed non-confidential, and shall be the property of THANN Official, including worldwide rights in all intellectual properties.

Discount Codes
All discount codes are only applicable to regular-priced items and not applicable to all sales items and ongoing promotions unless otherwise stated.