Frequently Asked Questions
AROMATHERAPY
Q: How can THANN reed diffuser smell stronger?
A: Turning your reed sticks frequently will deliver a stronger scent. There will be a stronger scent released to the environment if more reed sticks are added. Do not exceed the number of sticks that are provided within the set.
A: Turning your reed sticks frequently will deliver a stronger scent. There will be a stronger scent released to the environment if more reed sticks are added. Do not exceed the number of sticks that are provided within the set.
Q: Can your essential oils be used for burner or humidifier?
A: Yes our essential oils can be used for both as long as they are suitable to use with essential oils. However, please do check and confirm with the manufacturer of your humidifier to see if it can be used with essential oils. We will not be responsible for any damage caused.
A: Yes our essential oils can be used for both as long as they are suitable to use with essential oils. However, please do check and confirm with the manufacturer of your humidifier to see if it can be used with essential oils. We will not be responsible for any damage caused.
Q: How long can THANN reed diffuser last?
A: It diffuser will last 2 to 3 months if reed sticks are turned daily in a normal air-conditioned room. If the room is windy, the lifespan of your diffuser may be shorter.
A: It diffuser will last 2 to 3 months if reed sticks are turned daily in a normal air-conditioned room. If the room is windy, the lifespan of your diffuser may be shorter.
Q: Does the THANN reed diffusers contain just pure essential oil?
A: It is formulated with both essential oil and other ingredients. Please refer to the product page for list of ingredients.
A: It is formulated with both essential oil and other ingredients. Please refer to the product page for list of ingredients.
Q: Does THANN reed diffuser come in bigger sizes or refill?
A: There is only one size available and there is currently no refills.
A: There is only one size available and there is currently no refills.
Q: How wide is the coverage for THANN reed diffusers?
A: Usually one reed diffuser should cover 200 square feet. The scent is generally stronger if diffuser kept in an enclosed air-conditioned environment.
A: Usually one reed diffuser should cover 200 square feet. The scent is generally stronger if diffuser kept in an enclosed air-conditioned environment.
Q: Is there anything stronger than THANN reed diffuser?
A: You may try using our electric diffuser with THANN Essential oils.
A: You may try using our electric diffuser with THANN Essential oils.
Q: How to use the THANN potpourri?
A: Drip essential oil directly onto the flower or cinnamon sticks. The fragrance will then be diffused into the air.
A: Drip essential oil directly onto the flower or cinnamon sticks. The fragrance will then be diffused into the air.
Q: How wide is the THANN potpourri coverage?
A: It is best used in small enclosed area like a desk or car.
A: It is best used in small enclosed area like a desk or car.
Q: How long will the scent on THANN potpourri last?
A: 10ml essential will provide an estimated 80 to 100 drops. Drip as many drops to achieve the desired strength of scent. Scent will fade depending on the environment. Drip more oil when the scent fades.
A: 10ml essential will provide an estimated 80 to 100 drops. Drip as many drops to achieve the desired strength of scent. Scent will fade depending on the environment. Drip more oil when the scent fades.
SKINCARE
Q: What is the difference between Purifying Face Wash vs Shiso Cleanser?
A: Purifying Face Wash is suitable for normal to oily skin while Shiso Cleanser is more suitable for normal to sensitive skin because it will not foam or lather.
A: Purifying Face Wash is suitable for normal to oily skin while Shiso Cleanser is more suitable for normal to sensitive skin because it will not foam or lather.
BODYCARE
Q:What is the difference between Body Milk vs Body Butter?
A: Body Butter has a thicker consistency as compared to Body Milk. It also contains more anti-aging and body enhancing ingredients.
A: Body Butter has a thicker consistency as compared to Body Milk. It also contains more anti-aging and body enhancing ingredients.
Q: What is the difference between Hand Lotion vs Hand Cream?
A: Hand Cream has a thicker consistency as compared to Hand Lotion. It also contains more organic and anti-aging ingredients.
A: Hand Cream has a thicker consistency as compared to Hand Lotion. It also contains more organic and anti-aging ingredients.
Q: Can the Rice Soaps be used for the face?
A: No all the soaps are meant for the body.
A: No all the soaps are meant for the body.
Q: What is the difference between Extra Nourishing Shampoo and Detox Shampoo?
A: Extra Nourishing shampoo is recommended for damaged dry hair while Detox Shampoo is for normal to oily hair. Extra shine is for dull and dry hair.
A: Extra Nourishing shampoo is recommended for damaged dry hair while Detox Shampoo is for normal to oily hair. Extra shine is for dull and dry hair.
Q: What is the difference between Shower Cream vs Shower Gel?
A: Shower Cream contains more nourishing ingredients hence it is suited for dryer skin. Shower Gels are for normal skin.
A: Shower Cream contains more nourishing ingredients hence it is suited for dryer skin. Shower Gels are for normal skin.
Q: Can the Fragrance Mist be applied to the body?
A: Yes Fragrance Mist can be sprayed to the body or hair but not recommended for the face. It is also great for refreshing linens or clothings and removing odours in kitchens or toilets.
A: Yes Fragrance Mist can be sprayed to the body or hair but not recommended for the face. It is also great for refreshing linens or clothings and removing odours in kitchens or toilets.
GENERAL
Q: Which are the products used in Marriott hotels?
A: Aromatic Wood collection is used in many of the hotels around the world including Marriott hotels.
A: Aromatic Wood collection is used in many of the hotels around the world including Marriott hotels.
Q: Sea foam and Spring Forest still available?
A: No unfortunately, these collections have been discontinued.
A: No unfortunately, these collections have been discontinued.
Q: Can the products be used for men?
A: Yes all our products including skincare are suitable for men as well.
A: Yes all our products including skincare are suitable for men as well.
Q: Can THANN Essential Oils be directly applied on skin?
A: No please dilute THANN Essential Oils with a carrier oil if you wish to apply directly on skin. Pure THANN Essential Oils may irritate the skin or even discolor certain fabrics and wood finishes. Please be careful!
A: No please dilute THANN Essential Oils with a carrier oil if you wish to apply directly on skin. Pure THANN Essential Oils may irritate the skin or even discolor certain fabrics and wood finishes. Please be careful!
Q: Are THANN skincare and bodycare products suitable for sensitive skin?
A: Yes our products are suitable for sensitive skin. However, it is recommended to try on a small patch if you have sensitive skin. Discontinue use if product causes redness.
A: Yes our products are suitable for sensitive skin. However, it is recommended to try on a small patch if you have sensitive skin. Discontinue use if product causes redness.
Q: My electric diffuser is spoilt. What can I do?
A: Our electric diffuser carries a warranty of 1 year from the Singapore date of purchase. If you made a purchase for this item overseas, we will unfortunately not be able to verify the warranty. Thus, all requests will be evaluated on a case-to-case basis. You may contact us at 9106-1848 or email hello@thann.com.sg for additional assistance.
A: Our electric diffuser carries a warranty of 1 year from the Singapore date of purchase. If you made a purchase for this item overseas, we will unfortunately not be able to verify the warranty. Thus, all requests will be evaluated on a case-to-case basis. You may contact us at 9106-1848 or email hello@thann.com.sg for additional assistance.
SHIPPING
Q: Why does it say fulfilled when I did not receive the package yet?
A: Fulfilled means the order has been packed and processed. You can now track your order with the tracking number in the email. It does not mean that the package has been delivered to you. We apologise for the confusion. We are unable to change this language because it is native to Shopify.
A: Fulfilled means the order has been packed and processed. You can now track your order with the tracking number in the email. It does not mean that the package has been delivered to you. We apologise for the confusion. We are unable to change this language because it is native to Shopify.
Q: Why haven't I received my package yet?
A: Your orders are usually packed within 2 working days. After the package has been handed over to the couriers, it will take a few more days to reach you. During popular promotional days like Double 11 or Black Friday, this processing time can take as long as 7-10 working days. Additionally, couriers may take longer than usual to deliver your orders during high volume days. Thank you for your patience! We encourage customers to buy at our store if they need the products urgently. You may contact us at 9106-1848 or email us at hello@thann.com.sg if you need additional assistance.
A: Your orders are usually packed within 2 working days. After the package has been handed over to the couriers, it will take a few more days to reach you. During popular promotional days like Double 11 or Black Friday, this processing time can take as long as 7-10 working days. Additionally, couriers may take longer than usual to deliver your orders during high volume days. Thank you for your patience! We encourage customers to buy at our store if they need the products urgently. You may contact us at 9106-1848 or email us at hello@thann.com.sg if you need additional assistance.
Q: Can I request for special messages, gift wrapping or extra bags?
A: Yes you may! Outside of popular promotional days like Double 11 or Black Friday, we do provide gift wrapping or extra bags. Please do call/whatsapp either the store at 8139-3881 or 9106-1848, preferably before you may the order, and let us know your special requests. If you ordered during our promotional days, you may come to the store after the promotion is over and we will be happy to help you with gift wrapping. You can come to collect extra bags at anytime.
A: Yes you may! Outside of popular promotional days like Double 11 or Black Friday, we do provide gift wrapping or extra bags. Please do call/whatsapp either the store at 8139-3881 or 9106-1848, preferably before you may the order, and let us know your special requests. If you ordered during our promotional days, you may come to the store after the promotion is over and we will be happy to help you with gift wrapping. You can come to collect extra bags at anytime.
Q: Can I request for deliveries to a hotel at a specific date?
A: Yes you may! Outside of popular promotional days like Double 11 or Black Friday, we will be glad to arrange for special deliveries. Please do note there may be additional courier charges for this. Please contact us at hello@thann.com.sg or 9106-1848 for more information.
A: Yes you may! Outside of popular promotional days like Double 11 or Black Friday, we will be glad to arrange for special deliveries. Please do note there may be additional courier charges for this. Please contact us at hello@thann.com.sg or 9106-1848 for more information.
Q: There is an error with the delivery! What should I do?
A: We apologise for the error! Please take a photo of the delivery package and contact us at hello@thann.com.sg or 9106-1848. We will rectify the order as soon as possible.
A: We apologise for the error! Please take a photo of the delivery package and contact us at hello@thann.com.sg or 9106-1848. We will rectify the order as soon as possible.
Q: Can I request for an exchange?
A: Yes you may request for an exchange within 14 days from your date of purchase if the item is bought at regular price. The item must be in its original packaging. Sale items are not eligible for exchanges. All purchases are final and not eligible for refunds.
A: Yes you may request for an exchange within 14 days from your date of purchase if the item is bought at regular price. The item must be in its original packaging. Sale items are not eligible for exchanges. All purchases are final and not eligible for refunds.
Please contribute to this section but submitting your questions to hello@thann.com.sg. Thank you!