Frequently Asked Questions
A: Turning your reed sticks frequently will deliver a stronger scent. There will be a stronger scent released to the environment if more reed sticks are added. Do not exceed the number of sticks that are provided within the set.
A: Yes our essential oils can be used for both as long as they are suitable to use with essential oils. However, please do check and confirm with the manufacturer of your humidifier to see if it can be used with essential oils. We will not be responsible for any damage caused.
A: It diffuser will last 2 to 3 months if reed sticks are turned daily in a normal air-conditioned room. If the room is windy, the lifespan of your diffuser may be shorter.
A: It is formulated with both essential oil and other ingredients. Please refer to the product page for list of ingredients.
A: There is only one size available and there is currently no refills.
A: Usually one reed diffuser should cover 200 square feet. The scent is generally stronger if diffuser kept in an enclosed air-conditioned environment.
A: You may try using our electric diffuser with THANN Essential oils.
A: Drip essential oil directly onto the flower or cinnamon sticks. The fragrance will then be diffused into the air.
A: It is best used in small enclosed area like a desk or car.
A: 10ml essential will provide an estimated 80 to 100 drops. Drip as many drops to achieve the desired strength of scent. Scent will fade depending on the environment. Drip more oil when the scent fades.
A: Purifying Face Wash is suitable for normal to oily skin while Shiso Cleanser is more suitable for normal to sensitive skin because it will not foam or lather.
A: Body Butter has a thicker consistency as compared to Body Milk. It also contains more anti-aging and body enhancing ingredients.
A: Hand Cream has a thicker consistency as compared to Hand Lotion. It also contains more organic and anti-aging ingredients.
A: No all the soaps are meant for the body.
A: Extra Nourishing shampoo is recommended for damaged dry hair while Detox Shampoo is for normal to oily hair. Extra shine is for dull and dry hair.
A: Shower Cream contains more nourishing ingredients hence it is suited for dryer skin. Shower Gels are for normal skin.
A: Yes Fragrance Mist can be sprayed to the body or hair but not recommended for the face. It is also great for refreshing linens or clothings and removing odours in kitchens or toilets.
A: Aromatic Wood collection is used in many of the hotels around the world including Marriott hotels.
A: No unfortunately, these collections have been discontinued.
A: Yes all our products including skincare are suitable for men as well.
A: No please dilute THANN Essential Oils with a carrier oil if you wish to apply directly on skin. Pure THANN Essential Oils may irritate the skin or even discolor certain fabrics and wood finishes. Please be careful!
A: Yes our products are suitable for sensitive skin. However, it is recommended to try on a small patch if you have sensitive skin. Discontinue use if product causes redness.
A: Our electric diffuser carries a warranty of 1 year from the Singapore date of purchase. If you made a purchase for this item overseas, we will unfortunately not be able to verify the warranty. Thus, all requests will be evaluated on a case-to-case basis. You may contact us at 9106-1848 or email email@example.com for additional assistance.
A: Fulfilled means the order has been packed and processed. You can now track your order with the tracking number in the email. It does not mean that the package has been delivered to you. We apologise for the confusion. We are unable to change this language because it is native to Shopify.
A: Your orders are usually packed within 2 working days. After the package has been handed over to the couriers, it will take a few more days to reach you. During popular promotional days like Double 11 or Black Friday, this processing time can take as long as 7-10 working days. Additionally, couriers may take longer than usual to deliver your orders during high volume days. Thank you for your patience! We encourage customers to buy at our store if they need the products urgently. You may contact us at 9106-1848 or email us at firstname.lastname@example.org if you need additional assistance.
A: Yes you may! Outside of popular promotional days like Double 11 or Black Friday, we do provide gift wrapping or extra bags. Please do call/whatsapp either the store at 8139-3881 or 9106-1848, preferably before you may the order, and let us know your special requests. If you ordered during our promotional days, you may come to the store after the promotion is over and we will be happy to help you with gift wrapping. You can come to collect extra bags at anytime.
A: Yes you may! Outside of popular promotional days like Double 11 or Black Friday, we will be glad to arrange for special deliveries. Please do note there may be additional courier charges for this. Please contact us at email@example.com or 9106-1848 for more information.
A: We apologise for the error! Please take a photo of the delivery package and contact us at firstname.lastname@example.org or 9106-1848. We will rectify the order as soon as possible.
A: Yes you may request for an exchange within 14 days from your date of purchase if the item is bought at regular price. The item must be in its original packaging. Sale items are not eligible for exchanges. All purchases are final and not eligible for refunds.