Our system will send you a confirmation email once the order is ready for pick up. Please bring along this confirmation email when you pick up your order at our store within 7 days. If you have not received this email or require an urgent pickup, you may contact us at 91061848 to arrange accordingly.

If someone else is collecting on your behalf, kindly email or whatsapp us ahead of time. Please send us their full name, contact and email. This information will be used for verification purposes before pickup. Whatsapp us at 81393881 or email us at hello@thann.com.sg Please only arrange someone else for pickup after you receive an acknowledgement from us. Unless notified and agreed upon, please collect order within 7 days of acknowledgement. Thank you for your kind co-operation.

Please do note this service may be interrupted during festive seasons or sale events where it may not be possible for the store to hold a large number of online orders. Thank you for your kind understanding.