We offer a 7 day return policy to our customers. Merchandise must be unused in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Merchandise must be bought at regular priced without any loyalty points or vouchers. Items that are bought on sale are not eligible for refund. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually.

All returns will be refunded via store credits only. There will be no cash refunds. This amount will be less any shipping and delivery charges, which is non-refundable. Credit will be sent to your account once the return is accepted in the condition as stated above.

Customers are required to contact us at hello@thann.com.sg or call us at +65 9106-1848 during office hours between 930am to 5pm to perform any returns or exchanges. There will additional delivery costs incurred if delivery of exchanged item/s are required. Customers are encouraged to perform returns at our Ion store to avoid additional delivery charges. Please visit our Contact Us page for the address.

If you wish to exchange a product from overseas, please email us hello@thann.com.sg before sending the item back to us. Please do note that we might not be able to process any overseas returns or exchanges without prior notice. We will not be able to exchange for any damaged or loss incurred during the return shipment to us.

We do not provide guarantees or exchanges for THANN products not bought from our Ion or online store. 

ITEMS BOUGHT EITHER ON SALE, WITH VOUCHERS OR LOYALTY POINTS ARE FINAL AND CANNOT BE EXCHANGED OR REFUNDED.

Exchange policy
You may exchange your item within 14 days from date of purchase. Exchanges are subjected to availability. The item/s must be in its original packaging. It must be in a resale condition. Please contact us at hello@thann.com.sg or call us at +65 9106-1848 to check availability and reserve the replacement merchandise. Once the returned merchandise has been received, the available replacement merchandise will be sent to you within 5 working days. Customers will be charged for any additional delivery costs incurred.

Incorrect/Defective Merchandise
In the event customers receive incorrect or defective merchandise, please contact us at hello@thann.com.sg or call us at +65 9106-1848 and we will assist you with the return/exchange of the item. ALL RETURN/EXCHANGE MUST BE DONE AT THANN ION.

Duties and taxes
Customers with shipments to Malaysia addresses will be responsible for any duties and taxes levied upon entry to Malaysia. Failure to pay for the duties and taxes will result in abandonment of the shipment. We are unable to accept returns or exchanges in such cases.